As part of the introduction of the ‘You and Your GP’ Charter from 1st October, each ICB is required to have a mechanism in place for patients to have an alternative way of providing feedback or expressing a concern.
If you wish to provide feedback or express a concern, your GP practice is the first point of contact. However, if you are not comfortable sharing your feedback directly with your practice, you can get in touch with NHS West Yorkshire Integrated Care Board (ICB). The ICB is responsible for overseeing GP services in West Yorkshire, and you can find a feedback form by clicking this link:
https://www.westyorkshire.icb.nhs.uk/you-and-your-general-practice